Frequently Asked Questions

We’re here to help. Here are answers to our most commonly asked questions.


What warranty and guarantees do you offer?

All Adventure Mates are backed by our 30 day money back guarantee as well as our 1 year warranty, which is based on normal intended use, that is, Adventure Mates that have not been abused, misused, or altered.

Is the Adventure Mate made in Australia?

While the Adventure Mate is designed in Australia, in order to maintain the strict quality standards we wanted while still making it affordable, we have the product manufactured offshore.

Can I buy an Adventure Mate in person at a retail location?

Presently our focus is on selling the Adventure Mate online, but throughout January, February and March 2016 you will be able to buy them at the Adventure Mate booth at select trade shows – see our Facebook Page for details.


What is your return policy?

If you are unhappy with your purchase, you may return it within 30 days for a full refund, no questions asked. Please see our Returns and Shipping Page for more detail.

What forms of payment do you accept?

We accept Visa, MasterCard, Amex, Discover and Paypal, you can also buy from our website using Amazon’s Login and Pay service.

Can I order branded versions of the Adventure Mate for my company?

Yes, however a minimum quantity would be required. Please contact us to discuss your needs.

Do you sell the Adventure Mate in retail stores?

Presently you can only purchase our products online or at select trade shows, where you can buy an Adventure Mate from our booth. Please visit our Facebook page to see the list of upcoming trade shows where you can see and buy an Adventure Mate in person.


What are my shipping options?

All Adventure Mates are sent standard shipping free of charge within the USA. If you prefer, you can upgrade to a faster delivery time (eg. overnight) during the checkout process where the price will be shown.

Do you ship internationally?

Presently, our focus is on fulfilling orders for the Adventure Mate within the USA. We are working hard to  have the Adventure Mate ready for international shipping during 2016 and will announce when this is available on our website.

If your question still isn’t answered, please click here to contact us and we’ll get back to you promptly.

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